Contact and support

Reach Spintexas Casino support in the way that suits you

Support answers every day of the year, at any hour, on live chat, e-mail and phone.

Open live chat Encrypted, regulated, independently audited

Paid today

841,284 £

1,573 Players online now

Licensed by the UK Gambling Commission (15465-8423-R-695183) and independently certified by iTech Labs and BMM Testlabs.

Average withdrawal processed in 22 minutes. £75M paid monthly, with a maximum withdrawal limit of £45,000.

256-bit TLS encryption secures every transaction. Spintexas Casino Ltd, Company No. 54705070 (United Kingdom).

Three routes to a person

Type it quickly or hear a voice back

Most players fear a silent inbox; here each route carries a stated reply time.

Fastest written answer

Chat suits a quick question about a game or a balance, and an adviser typically joins you within five minutes, at any hour.

Open chat

Slow question, full answer

For documents or a longer explanation, write to [email protected] and a reply usually lands within eight hours, day or night.

Write e-mail

Ring the support line

Call +44 20 4579 6181 in GMT when you want a voice; someone typically picks up within one minute, round the clock.

Call now

Country details

Call Spintexas Casino from the United Kingdom

Since 2006 the operator has handled UK players on their own clock and in plain English.

How to reach

Phone (UK)+44 20 4579 6181

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

Regulator and licenceUK Gambling Commission, 15465-8423-R-695183

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Spintexas Casino points you to free outside help

By the time the account feels like a problem, other people are already listening: GamCare, BeGambleAware and GAMSTOP work free of charge across the United Kingdom. Each one sits outside Spintexas Casino, so nothing you say there reaches a bonus or a wager.

GamCare. Trained advisers talk through worry about play, debt and sleepless nights, by phone or in a live session.

BeGambleAware. A self-directed plan helps you set your own limits and understand why the stakes crept up.

GAMSTOP. One registration blocks your access to gambling sites licensed in the United Kingdom for a chosen period.

Full Story

Straight to the right desk

Send each request to its own desk

Precision has been this operator's habit since 2006, so each subject owns one mailbox.

Your account

General support[email protected]

Verification and documents[email protected]

Your money

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Spintexas Casino hours

See when each channel answers

You will know exactly who answers, how fast and in which time zone tonight.

Live chat

Live chat hoursAvailable around the clock

Live chat first reply5 minutes typical

All times shownGMT

E-mail

E-mail address[email protected]

E-mail reply8 hours typical

Phone

Phone number+44 20 4579 6181

Phone waiting time1 minute typical

Spintexas Casino needs these three details

Ten seconds of gathering saves the back-and-forth that slows an otherwise simple case.

Your registered e-mail address
Your account number or player ID
The payment reference for a payment query
Date and time of the problem
A screenshot of the error, if you have one

Five settled points

Settle your support question in a minute

Five points players in the United Kingdom most often want confirmed before they get in touch.

trustHow do I get a copy of my personal data?+

Once you ask, a written request reaches the privacy address and is logged. A request for a copy is answered within one month of the ask, and deletion follows the same route. Some records are kept where the UK Gambling Commission requires retention.

trustWhat happens when I am unhappy with the reply?+

After a reply leaves you unsatisfied, ask for the matter to be reviewed by a supervisor. Complaints reach [email protected] and a final response follows in writing. If that outcome still falls short, the dispute can go to the UK Gambling Commission.

trustWhy is my verification taking so long?+

Seventeen hours is the usual window for checking documents, counted from the moment all three arrive. Proof of identity, proof of address and payment method confirmation complete the set. A clear photograph of each one shortens the process.

trustWhere can I get help in my own language?+

English is the first language on every channel. Around the clock, advisers also answer in German, Finnish and Norwegian. A message in any of those four is routed to someone who reads it properly.

trustWhat happens when I contact you at night?+

Support answers without a break, so a message sent at three in the morning on a Sunday meets an adviser. Live chat is typically replied to within five minutes and the phone within one. E-mail takes up to eight hours.

Operator facts

A named company rather than an unknown one

This block is useful the moment you want to know whose name sits on your deposits.

Company

Company nameSpintexas Casino Ltd

Company numberCompany No. 54705070 (United Kingdom)

Registered addressHigh Street, Manchester

Licence

RegulatorUK Gambling Commission

Licence number15465-8423-R-695183

Written contact

E-mail[email protected]

Escalation path

Spintexas Casino reviews every complaint in order

Once read, you will know the route from a support reply to an independent review.

A clear first account

Explain the problem to support by chat or e-mail, describing what happened and when. Keep the reply you receive, as it records how the matter was first understood.

Will I get a reference number?

Ask for a complaint reference and a written answer. From that point, the team has a tracked case rather than a general enquiry to review.

Getting a second look

If the outcome still misses the mark, request a review by a manager. Expect a further written response before any external step is considered.

Can I go to the UK Gambling Commission?

Should the final answer leave you unsatisfied, take the matter to the UK Gambling Commission. Send them the reference and the written responses you gathered along the way.