The pause before your first payout

Prove who you are at Spintexas Casino

Our licence obliges us to confirm every player's identity, and a review of complete documents usually takes around 17 hours.

Start verification

Licensed by the UK Gambling Commission (15465-8423-R-695183) and independently certified by iTech Labs and BMM Testlabs.

Know what is coming

Identity checks in short form

It removes the usual worry that a payout will stall because nobody told you which paper was needed.

Who checks

Spintexas Casino Ltd

Under which license

UK Gambling Commission, 15465-8423-R-695183

How long

17 hours

Mandatory at the latest

Before the first withdrawal

Questions to

[email protected]

Minimum age

18+

Pass it first time

A clean file and a faster payout

After these four points you will know exactly which shot of each paper gets accepted.

Fill the frame, edges in

Proof of identity goes up first, and all four corners must sit inside the frame with no finger over the face or the number line. Avoid flash glare on the plastic.

Keep the date visible

Proof of address follows, and the sheet has to be a bill or bank letter showing your name, your address and a date inside the last three months. A torn or cropped edge gets refused.

Which digits stays visible?

Payment method confirmation means a screenshot of the wallet or card showing your name and the last digits only. Cover everything else before you capture it.

Re-send only the failed page

Once sent, the review runs to about 17 hours and live chat can tell you where the file stands. Refused pages come back with a reason, so re-shoot only that page.

Papers explained

Send the papers that prove each line

Read this the moment the upload screen opens, so each page answers the question it is asked.

Proof of identity

ConfirmsYour name and your age

Must showAll four corners, photo and number legible

Proof of address

ConfirmsWhere you live now

Must showYour name, address and a recent date

Payment method confirmation

ConfirmsThat the account is yours

Must showYour name and the last digits

Why now

Your file is opened at these moments

Useful when a message asks for papers and you want to know why now.

Signing up as a new player

Registration asks for your date of birth first, because the licence of the UK Gambling Commission bars anyone under 18 from holding an account.

Small sums then large ones

A deposit or withdrawal far outside your usual pattern moves the file to a manager, who asks for a payment method confirmation and the papers behind the money.

Address and record mismatch

Letters swapped in a surname or a flat number that does not appear on the bill will stall the review, so a fresh address page is requested to line the record up.

Before the money leaves

Cashing out for the first time opens the file in full: proof of identity, proof of address and payment method confirmation arrive together before money leaves.

Source of funds: a routine file

Gambling under licence 15465-8423-R-695183 brings checks against money laundering, and Spintexas Casino Ltd must know that stakes come from lawful money. A request for paperwork is routine accounting, not an accusation about your character or your play.

Any one of these records can show where your money originated.

Recent payslips from your employer
Bank statements covering recent months
Tax or self-employment records
Letter confirming a pension or benefit
Deed or statement for a property sale

Reasons a file returns, and the repair

Old bill, old address. Bills older than the recent window are refused because they no longer show where you live now. Order a current copy from the supplier Download today's statement from online banking

Expired ID page. An identity document whose expiry date has passed cannot carry the check, however clear the photograph looks. Renew the document before you send it Send the valid page you already hold

Match the record to the paper. A name or address spelled differently from your account record breaks the match, so the reviewer returns the file untouched. Align the account record to the document Send a bill showing the same spelling

Fewer delays

Settle your question before the upload

One rejected photo causes most delays, so each answer below removes that worry.

What happens if the casino rejects my document?+

The status line reading Rejected means one file missed a requirement, not that your account is closed. Send a clearer copy of the same paper to [email protected], laid flat with every corner showing. The review then continues from where it stopped.

Will the casino ask for the same papers twice?+

Not always. Most players upload once and stay verified, though a repeat check may follow a change of address or a new payment method. Each new request cites the paper it needs.

When must I be verified before I can withdraw?+

Our UK Gambling Commission licence makes the check compulsory at the latest before your first withdrawal. Spintexas Casino may also ask at registration or at your first deposit, so an early upload keeps the payout path clear.

What if my name has changed since signing up?+

Send proof of identity in the new name, plus proof of address if your address moved at the same time. A short note to [email protected] linking the old and new name helps the reviewer match your file.

Can I upload my documents from my phone?+

Yes. A phone camera produces acceptable files as long as the whole page sits inside the frame and no glare covers the text. Save the shots as they come from the camera rather than cropping them.

How long does the verification check take?+

Seventeen hours is the usual turnaround once a complete set of files arrives. An upload that needs a second look stops the clock, so sharp, uncropped images keep your review inside that window.